FREQUENTLY ASKED QUESTIONS
ARE THE LIGHTS NEW?
In a word, yes. Our lights are customer returns that have been thoroughly tested and checked for any signs of use. In many cases, the hanging hardware is still in original packaging. In fact, we sometimes wonder if these lights are even customer returns at all. Regardless, we only sell the lights that would pass as "new in box" products.
HOW DO YOU OBTAIN YOUR INVENTORY?
We have established relationships with various manufacturers of grow lights and are therefore able to purchase new condition lights at wholesale prices. We mark our inventory up slightly to make a profit while still offering significant savings to our customers.
WHAT IS YOUR RETURN POLICY?
Since the grow lights we offer are built with high quality components, the manufacturers can offer substantial warranties on their products as they will not very often need to be exercised. For the same reason, we can simplify our business model by not offering such a warranty and instead sell the same products at significantly reduced prices. However, just to be sure that our customers are satisfied, we offer a 30 day trial period. If during the first 30 days after purchase you are not satisfied with the grow light, simply return it for a full refund.